Shipping & Returns
SHIPPING POLICY
United States
All items will be ship via United States Postal Service. Processing time may take up to 3 days when your order is initially placed. Thereafter, shipping can take up to 7-10 business days to receive. (Please Note: Sometimes packages are delayed in customs).
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You may feel free to email us at INFO@SCENTEDPATHS.COM for a status update if you have waited for the allotted time frame. Once orders are completed tracking information is sent via email to the email address provided during checkout.
International
All international orders are shipped via United States Postal Service and your country’s postal service. Shipping time ranges from 5-6 weeks for Standard shipping. Please note the customer is responsible for any country-specific tariffs and duties added by their respective government. Most orders will include a customs form number that is a useful reference when tracking packages or obtaining additional information if your package is held in customs.
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All shipping addresses must match the billing addresses entered for orders. If this is not the same, your order will not be processed.
Pick up option policy
If you decide to choose the pick option at the checkout, it will be free of charge. Once your order has been processed, fulfilled and is ready for pick up, an email will be sent notifying you that your order is ready. That email message will be followed shortly after with a text message indicating specific pick up instructions, location, and time.
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*Please be advised, all pick up times and locations will be at the discretion of Scented Paths LLC. All pick up locations will be in the Seaford Delaware area, unless otherwise specified by Scented Paths LLC.
Return & Exchange Policy
Refunds & Exchanges
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Everyone's order is a little different. We treat returns on a case-by-case basis. Please call us directly at 814.430.3131 and we will do everything we can to satisfy your needs.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We only replace items if they are defective or damaged. If you need to exchange it for the same item.